Support Process

Zayo monitors its equipment and its network 24x7x365. In addition, they proactively identify network faults and associated customer services. Nevertheless, should an issue arise, the following support process has been established in order to provide a layered approach for support from both Zayo and Region 10 (if needed). 

For service requests, Zayo utilizes the Tranzact system to manage all support issues.  If you do not have access to Tranzact please contact us at fiber10@region10.org to request access.

Circuit Id Information

Please have one of your circuit ID's or site address ready. It should be listed in the Service Activation Notice email that was sent out when the site was onboarded. Please contact fiber10@region10.org if you need assistance locating this information. You will need this information when you open a ticket through Tranzact.

Examples:

ETYX/250215/XXX/ZYO - Layer 1 and 2 Ethernet Circuit ID

IPYX/241108/XXX/ZYO - Layer 3 IP Circuit ID (on the Service Activation Notice)

Any of these can be cross referenced back to your site as well as the site address you are calling about. 

Region 10 will automatically be copied.

If you need to call the Zayo’s Network Control Center please do so at:

1-866-236-2824 and select options:

Press 1 for English,

Press 1 for the Zayo NCC (Network Control Center)

Press 3 for Layer 2 or 3 related issues

1,1, 6 for Private Network Services (Fiber Issues). 

Zayo DDoS Support Contact Details:

For Assistance please contact:

Managed Cyber Security--DDoS Protection

Phone Contact: 1 866-236-2824, Option 1 and then Option 2 for DDoS Mitigation

Email Contact: security.support@zayo.com

Zayo ISP Looking Glass: http://lg.zayo.com/lg.cgi